Build customer loyalty with retail text message marketing

Make your store a tap away. From real-time order updates to personalized promotional campaigns, easily engage customers through secure and efficient retail messaging.

Effortless yet effective retail SMS

Deliver the right message at the right time. Our retail messaging platform helps you connect and convert customers with ease through efficient and relevant text promotions, order updates, and customer support.

High customer engagement with personalized campaigns

Boost open rates and drive action with targeted SMS campaigns—perfect for standout promotions that keep customers engaged.

Seamless integration with e-commerce platforms

Easily connect our SMS retail software with CRMs, POS systems, and online stores to recover abandoned carts and encourage repeat purchases.

Streamline operations and recover missed opportunities

Automate e-commerce text messages for cart reminders, order updates, and delivery alerts to save time, reduce errors, and inform customers.

Proactive customer support

Keep customers happy with instant escalation alerts and seamless two-way communication to resolve issues quickly and efficiently.

Retail Use Cases

Strategic text messaging that sells

Reach customers where it matters—right on their favorite screen, in the palm of their hands. Capture attention and drive action with SMS marketing for retail.

Real-time Customer Support

Respond and resolve inquiries quickly

Use two-way messaging to address customer questions about store policies, product availability, or returns in real time.
Reduce frustration and build loyalty by offering instant, personalized support.

Vendor and Delivery Coordination

Streamline communications for on-time deliveries

Notify vendors of purchase orders, delivery schedules, or changes automatically.
Coordinate deliveries in real time to keep your supply chain moving efficiently.

Shift and Schedule Updates

Run smooth operations

Send real-time updates about shift changes, schedule notifications, or urgent staffing needs with our SMS retail solutions.
Ensure your team stays informed and ready to deliver excellent service at all times.

Abandoned Cart Recovery

Don’t miss sales opportunities

Automatically remind customers about items left in their cart with personalized SMS follow-ups.
Boost conversion rates with targeted promotions and urgency messaging.

Retail

Case Studies

Worry-free compliance and security

Data protection first

We encrypt all messages to protect sensitive customer information.

10DLC registration assistance

We help secure campaign approval and ensure compliance with carrier regulations.

Choose the right number type

Toll-free, 10DLC, or short codes—our team helps you select the best option for your messaging goals.

What our clients say

“Esendex has been an invaluable partner to us. With a robust platform, high deliverability rates, compliance expertise and reliable support, the Esendex team has been key to our competitiveness in an increasingly complex space.”

I’m a relationship person, and everything we do hinges on that. Our relationship with Esendex goes back over twenty years and is about more than the technology they offer or pricing. I look for partners who are receptive to our ideas and can respond and adapt quickly to changes in the market.

Streamlining processes, simplifying customer orders, managing payments, tracking orders and sending timely customer communications is critical to improving operational efficiency and enhancing customer care. The Esendex solution is now a key element of our technical solution.

Here for you 24/7

Our support team will happily assist you every step of the way.

Personalized onboarding

Receive step-by-step guidance in selecting your number type, registering your campaign, and setting up message workflows.

Seamless integration

Easily connect Esendex with your existing systems for notifications, billing, customization options, and troubleshooting.

Expert support anytime

Count on us—from setup to troubleshooting. Our US-based team is always ready to help, with no additional support fees or tiered subscriptions.

Let’s get your business buzzing

Spark customer connections in minutes. Discover the full power of our mobile messaging platform—no hidden fees, just real results.